TERMS & CONDITIONS

ORDERING FROM THE SHOP

Availability

All items on our website are subject to availability. We will inform you as soon as possible if an item you have ordered is not available.

Payment

Payment can be made by the methods shown during the online checkout process. All payments  will be taken on order placement. We will not be held liable for the any delays or non-delivery of goods due to failed payment authorisation.

Acceptance of your order

Please note that we have not accepted your order until we despatch the products you have ordered from us, and that all products ordered via our website remain the property of Matthew Cox Ceramics. until we have received payment for them in full. 
We will let you know by telephone or email if we are unable to supply any products you have ordered from us. If payment has already been taken for products we are unable to supply, then we will refund you in full as soon as reasonably possible.

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At Matthew Cox Ceramics, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. 

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from this website. Matthew Cox Ceramics is committed to protecting your privacy and the information that you give whilst visiting this website 

PRIVACY POLICY

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What type of information do you collect?-

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

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How do you collect information?-

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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How we use cookies-

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

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Why do you collect such personal information?-

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

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How do we store, use, share and disclose your personal information?-

Matthew Cox Ceramics is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Matthew Cox Ceramics may collect and use Users personal information for the following purposes:

• To improve customer service

         Information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalise user experience

         We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our          Site.

• To send periodic emails

         We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to              their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may                  include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe                  from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via          our Site.

If you don’t want us to process your data anymore, please contact us at matthewcoxceramics@gmail.com.

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Privacy policy updates-

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Your acceptance of these terms-

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.